On the day of your check-in you will receive your DOOR ENTRY CODE via email shortly before 4 PM check in time.

IMPORTANT: If you do not receive your access code email by 4:30 pm please call us.

ANY request to cancel or move your reservation for the properties listed on our website must be submitted 7 days or more in advance of your arrival date, At 7 days and within you are fully responsible for the ENTIRE amount of the reservation.

1) Undisclosed Pets:

Pets are only allowed at a few of our properties, and only if it is specifically indicated on that Airbnb listing. Whether or not the property actually accepts pets, a $200.00 fine per pet will be charged to the card on file for the reservation if you bring an undisclosed pet(s).

2) Fine for Smoking:

Smoking is NOT allowed inside any property as all of our Vacation Rentals are non-smoking. Smoking inside ANY Hideaway Houston property will result in a $200 fine, which will be billed to the credit card on file for the reservation.

If you leave the lid up or off after you leave the hot tub, the tub will fill with leaves and debris and will need to be completely drained.

If the weather is hot, guests often choose to lower the temperature while they are in the tub. That is fine, but you MUST raise the temperature when you leave as the tub cannot stay below 98/99 degrees for long (body temperature) before bacteria begins to grow.

NEVER, ever put any type of bubble bath or oils in the hot tub. The tub makes bubbles via the jets. Oils or bubble bath will cause the tub to have to be drained immediately.

Finally, PLEASE remove all makeup and body lotions/oils before entering the tub as well so it will stay clean and nice for everyone. A layer of scum will appear in the tub if you enter it wearing makeup and/or oils.

A $75.00 hot tub cleaning fee will be imposed if these rules are broken and we have to drain the hot tub during or immediately after your stay. We do not want to do this, so please help us keep the hot tub nice for everyone.

If you leave items in your room, give us a call and we will send the items to you via US Postal Service via priority mail or overnight service…your choice. You will be charged the exact amount the Postal Service charges PLUS a $20.00 handling fee. Items not claimed within two weeks will be donated to charity.

Hideaway Houston is not responsible for any items left behind